Legacy partner integration systems typically create technical, operational and business challenges that slow down growth and make partner relationships harder to scale.

Our client, a global tech company, relied on an aging B2B data interchange system whose limited visibility and heavy manual involvement made it difficult to scale and maintain operational accuracy. The company had no real‑time insight into file status or failures and internal teams frequently had to intervene in routine connection issues. The absence of automated alerts meant documents stuck in SFTP or failed AS2 transmissions went unnoticed until a partner reported unreceived files.

Manual certificate management processes increased downtime risk and onboarding new partners required extensive support involvement. With 31 document types and 47 document formats flowing through the ecosystem, the legacy platform became increasingly complex to manage and ineffective for modern operational demands.

The company’s goals were to enhance transparency, accelerate onboarding, reduce operational risk, support diverse partner needs, ensure system reliability amid growing volumes, increase downstream data accuracy and strengthen audit readiness.

With our data management and onboarding expertise, HCLTech created the Self‑Serve Partner Onboarding system to enable partners to independently complete configuration, testing and validation. The new system enabled 116 onboardings, including 53 DI onboardings and 63 BI onboardings. Other solution features include:

The platform’s automation-driven efficiency and reduced manual intervention improved reliability across 1.46M+ annual transactions. It also:

In short, HCLTech expertise boosts collaboration between the client and its suppliers and retailers. The tool, tailored to meet the unique needs of each partner, provides ongoing technical support for optimal performance.